For the purposes of these terms:
We and Us means The CPD Qualifications Group who will provide the service to you.
You mean the student receiving the services.
Course means an online distance learning course.
Course Materials means the materials relating to any one course, together with all revision and updates made by us, which may be in any format and which are required by the student to complete the course.
2. Cancellation of Course
Your statutory right under the consumer protection (Distance Selling) Regulations 2000 allows you 14 days, from the day after your enrolment on a course, in which to make a written request for cancellation. After the 14 days have elapsed we cannot accept any course cancellation under any circumstances and all the fees are payable.
There will be no right to cancelation if the student has accessed to the online learning zone. The student must not log in to the online learning zone if he/she wants to cancel the course and wishes to get a refund.
Refunds of Deposits will be made only if you provide notice, in writing, 14 days prior to the starting date of the course, that you are unable to start the course. No refund of deposit or stage payments will be made if the student withdraws later than this. Outstanding fees must be paid in full.
In addition, if you withdraw from a course, you will be charged a Withdrawal Administration fee of GBP £250.
3. Fee Payments
Study Fees must be paid according to the payments schedule agreed when you enrol with us. Please note that this also applies during informal or formally arranged interruptions to your studies.
If a student has chosen to pay their fees by instalments, we will require debit / credit card details for payments. The credit / debit card will be charged on 1st of each month with the scheduled payment instalment, for the duration of the issued payment plan. All information is held confidently and securely, and is destroyed after the student has finished their payments.
We can ONLY accept debit / credit card payments for instalment payments or direct debits. We do not accept any other forms of payment for instalment payments.
When payment has been agreed by way of an instalment plan, you agree to make the required payment on the dates agreed from the outset. In the event of a payment not being received, you agree to pay the sum due within 24 hours of the due date or a £20 administration fee will be applied.
Interest will be charged on late payments under the Late Payment of Commercial Debts (Interest) Act 1998.
Should your payment not be received within 7 days from the due date, then you will be in breach of contract and the full amount owing for the course will become due for immediate payment.
If necessary, a Debt Recovery Agency will be appointed to recover outstanding payments. The Debt Recovery Agency will apply further costs for the collection of the amount owing. Once your account has been passed to a Debt Recovery Agency, you will deal exclusively with the Agency. Once you have been passed to a Debt Recovery Agency, you will not be able to re-enrol on any of our courses.
Students, who withdraw after they have officially started the course, or are formally withdrawn from the course by the school, will be required to pay all outstanding fees for the course. To avoid any doubt, you have entered into a legally binding contract to pay the course fees in full and any additional fees where appropriate.
4. Postal and Courier Charges
Initial Postal and Courier charges are included in the study fee, and paid for by us when sending study materials and certificates. However, please note that if the study materials or certificate are returned to us, due to: you providing an incorrect or inadequate address, or the study materials or certificates are not being picked up from a notified collection point, or you changing address during the delivery period, you will be charged for the cost of re-sending the materials and or certificate.
5. Interruption of Studies
During the course, you may experience personal difficulties and can temporarily stop or delay your studies, for a period of up to 3 months, agreed with your personal tutor or directly with Student Services. An Interruption to Studies form must be completed to formalise this arrangement. Please note that retrospective approval for a formal interruption of studies will not be allowed.
If you fail to restart your studies after a period of 2 months you will be deemed to have left the course.
A maximum of 3 months interruption of studies can be taken during the period of the course.
You can only apply for an interruption of studies after 3 months from your official course start date.
Interruption of studies applies only to Diploma level courses and HND/HNC courses.
During any informal or formally arranged Interruption of Studies, stage payments must continue to be paid, as agreed at the start of the course.
6. Assignment Submission Deadlines
All students must submit their assignments according to the deadlines on the time table, emailed at the start of the course. A student can apply for extensions on their assignment submission deadlines. When students are granted an extension, this does not affect future assignment deadlines. Extensions must be given officially by Student Services.
Should you not submit an assignment to us for a period of longer than 12 months, you will be deemed to have withdrawn from the course, and will not be eligible for a refund of fees paid. Any outstanding fees must be paid. The Journal is NOT an assignment.
If your course does not require assignments, then you must stay in contact with your tutor. It you do not contact your tutor for a period of longer than 2 months, then you will be deemed to have withdrawn from the course, and will not be eligible for a refund of fees paid. Any outstanding fees must be paid.
Please note that retrospective approval for a formal interruption of studies will not be allowed.
It may be possible, in the case of exceptional circumstances, supported by the provision of satisfactory evidence, to allow you to restart the course. You will be required to pay a re-start fee of between £250 and £300, depending on the course being studied.
We cannot re-start you on your course if you have been out of contact for 4 months or more.
The final decision about re-starting students will be entirely at the discretion of the School’s Senior Management Team.
If you are found guilty of plagiarism, submitting coursework which is not your own work, you will be removed from the course. Fees already paid will not be refunded, and any outstanding fees will remain due for payment.
9. Other Terms
Please note that we can only communicate with the student directly enrolled with The CPD Qualifications Group, we cannot communicate with any third party.
All coursework and questions must be uploaded to your tutor via the upload facilities provided by The CPD Qualifications Group.
If you have a complaint, concern or criticism about any services we offer, please contact us.
11. Data Protection
This privacy statement applies to any personal data you may give to us The CPD Qualifications Group. We collect any personal data you may give us when you begin your course. We will also collect contact details from prospective students. We maintain data on your transactions with us as well as your use if our services.
The personal information which we hold is held securely.
12. Transferring the Course
We are unable to transfer a course to a third party.
We retain the sole discretion concerning whether we will allow you to transfer to another course. If we allow you to transfer to another course, the total fees paid toward the discontinued course may be offset against the cost of the new course; no refund of any differences will be made. If the new course is more expensive than the discontinued course, the balance should be paid in full. Fees will ONLY be offset for the following courses – HND to HNC, Level 5 Management and Leadership and Level 7 Management and Leadership courses. There will be a transfer fee of £195. You may also be charged a re-registration fee for the awarding body of that course.
13. Student Behaviour
The CPD Qualifications Group will not accept any inappropriate behaviour directed at any member of staff under any circumstances. This includes bad language and threats via email, in writing, over the telephone or in person. The CPD Qualifications Group reserves the right to remove the student from their course, with no entitlement to a refund of fees; payment for any outstanding fees will be required in full.